NLP Training Benefits - Customer Service


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Customer Service

Delighting customers

	Improve rapport skills to achieve a relationship of trust
	Ask better questions to determine their criteria and values
	Ask better questions to develop both their needs and possible solutions
	Use perceptual positions to understand your customers attitude and relationship with you
	Use stories to demonstrate your capabilities more effectively

Setting Direction

	Use a number of simple questions to determine if your outcomes are relatively easy to achieve
	Use a variety of timeline techniques to identify the most appropriate milestones to achieve your outcomes

Releasing potential

	Use rapport skills to achieve a relationship of trust
	Use thinking styles and preferred meta-programmes to communicate more effectively
	Use an understanding of thinking styles and meta-programmes to value different strengths and capabilities in others
	Use NLP attitudes and techniques to coach more effectively
	Develop modeling skills to develop the beliefs, capabilities and behaviors you need to accomplish your outcomes

Achieving results

	Get customers, colleagues and suppliers to want to work with you because you understand their values and motivation
	Ask to the right questions to determine what (if anything) is needed before your customer is fully satisfied
	Create the right attitude so that your customers will always recommend you for the appropriate future opportunities

Business NLP

Society of NLP

Part of NLP Training :PPI Business NLP Ltd 120 Porthcawl Green, Tattenhoe, Milton Keynes MK4 3AL, United Kingdom

NLP Practitioner

Foundation

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Leadership